The Best AI Product Design Tools for Small Businesses 2024
Sep 16, 2024Top Chatbot UX Tips and Best Practices for 2024 Also, such errors have been shown to reduce trust and acceptance of agents (Blascovich and McCall, 2013; Wang et al., 2013; Lucas et al., 2018a), with chatbots attempting to use an entirely natural language interface being prone for failure (Luger and Sellen, 2016; see also Harnad, 1990). While multiple-choice menus were chosen over speech recognition, agent speech has been shown to increase trust and perceived humanness (Khashe et al., 2017; Burri, 2018; Schroeder and Schroeder, 2018). Accordingly, the chatbot used voice to interact with participants; a HTML5 Web Speech API enabled text-to-speech (TTS). Following Bhakta ChatGPT App et al. (2014), a human-like voice (i.e., Microsoft Zira Desktop’s English voices) was selected, and the agent’s mouth movements were synchronized to speech produced by this TTS. To create a natural appearance the agent…
>