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9 月 16, 2024Top Chatbot UX Tips and Best Practices for 2024 Also, such errors have been shown to reduce trust and acceptance of agents (Blascovich and McCall, 2013; Wang et al., 2013; Lucas et al., 2018a), with chatbots attempting to use an entirely natural language interface being prone for failure (Luger and Sellen, 2016; see also Harnad, 1990). While multiple-choice menus were chosen over speech recognition, agent speech has been shown to increase trust and perceived humanness (Khashe et al., 2017; Burri, 2018; Schroeder and Schroeder, 2018). Accordingly, the chatbot used voice to interact with participants; a HTML5 Web Speech API enabled text-to-speech (TTS). Following Bhakta ChatGPT App et al. (2014), a human-like voice (i.e., Microsoft Zira Desktop’s English voices) was selected, and the agent’s mouth movements were synchronized to speech produced by this TTS. To create a natural appearance the agent…
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